Privacy Policy

Accounts and login

SmartX uses Privy for authentication and wallet infrastructure. We may receive account and provider identifiers, login method, email address, session information, and account activity dates. Apple, Google, or another supported login provider may also share basic profile information, such as a name or profile picture, depending on your choices and the provider's settings. SmartX does not receive your Apple or Google password.

Wallets and transactions

We process wallet addresses and their association with your account; supported networks, balances, and holdings; transaction instructions and authorizations; assets, amounts, recipient addresses, quotes, fees, and settings; and transaction identifiers, times, status, and history. We use these records to provide trading and transfer features and investigate transaction issues.

Profiles and preferences

We process information you provide or select for your profile, including your username, avatar, cover image, biography, and linked social-account information, as well as follows, saved items, invitation information, and sharing activity. We may also process preferences such as language, theme, and transaction settings. Preferences stored only on your device are not collected by SmartX.

Technical and usage information

We and our providers may collect device type, operating system, browser and app version, language, technical identifiers, IP address and approximate region, timestamps, feature interactions, pages or screens viewed, and usage, crash, performance, and security information.

Support and optional device access

We collect contact details, messages, reports, and any screenshots or transaction information you choose to submit to support. Image selection and camera access are used for features you choose to use, such as attaching support screenshots or scanning a withdrawal address, with device permission where required.

The current registration flow does not request KYC documents. The token-trading and transfer features do not request payment-card or bank-account details. The app does not request access to your contacts, precise device location, or microphone.

Do not send passwords, verification codes, private keys, or seed phrases to SmartX Support. Our support team will never ask you to provide a private key or seed phrase.

Public and third-party information

We obtain blockchain addresses and transactions, token and market data, wallet labels, risk indicators, public profiles, commentary, and performance estimates from public sources and providers. Addresses and profiles may be personal data if linked to an identifiable person. Labels and estimates may be inaccurate and do not verify identity or guarantee safety.

We use information to:

• manage accounts, authenticate users, and provide wallet access;
• process authorized trades, deposits, and withdrawals and display their progress and history;
• provide profiles, preferences, social features, and market information;
• understand usage, diagnose problems, and improve the Services;
• secure accounts, prevent fraud and abuse, and apply relevant access restrictions;
• handle support, privacy, and content reports and communicate service or security updates; and
• comply with legal obligations, resolve disputes, and enforce our agreements.

Where applicable law requires a legal basis, we rely on providing the services you request, complying with legal obligations, legitimate interests such as security and service improvement where your rights do not override them, or consent where required. You may withdraw consent without affecting earlier lawful processing.

Service providers

We share information needed to provide the relevant service with:

• Privy, operated by Horkos, LLC: account, login, wallet, device, and session information for authentication, wallet infrastructure, and security. Privacy Policy.
• Relay and relevant network or routing providers: wallet addresses, asset and network details, amounts, transaction authorizations, and status information for transactions and transfers. Relay Privacy Policy.
• PostHog: usage events or summaries, app and device context, and error and performance information for analytics and diagnostics. Privacy Policy.

We also use hosting, content-delivery, security, customer-support, and market-data providers. Providers acting on our behalf receive information needed for their functions and must protect it consistently with this policy and applicable contractual and legal requirements. If you sign in with Apple or Google, relevant information is exchanged to complete authentication under that provider's policies.

Public information and sharing

Profile and social features may display your username, avatar, biography, and associated public blockchain activity. Information you share through public features or external platforms may be viewed and copied by others. Transactions submitted to public blockchains make their on-chain details publicly available, as described in Section 4.

Legal and safety purposes

We may disclose information as required by law, legal process, or a valid governmental request, or as reasonably necessary to investigate fraud or security incidents, enforce our agreements, or protect SmartX, users, or others.

Business transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets, subject to applicable law.

No sale of personal data

SmartX does not sell personal data for money or share personal data for cross-context behavioral advertising. If this practice changes, we will update this policy and provide any choices required by law before the change takes effect.

Public blockchains are outside SmartX's control. Their records may be publicly visible, permanent, and impossible for SmartX to change or delete. Public addresses may reveal balances and transactions independently of SmartX profile settings.

Deleting a SmartX account does not erase blockchain history. We can address information in systems we control and requests to our processors, but cannot erase blockchain records or information independently retained by another party.

Independent third-party websites, applications, wallets, explorers, and social platforms have their own privacy policies and are responsible for processing they independently control. Review their policies when using them.

The Services may use cookies, local storage, and similar technologies to maintain sessions, protect accounts, remember settings, measure usage, and improve reliability.

Where required by law, we request consent before using non-essential technologies and provide a way to change your choices. You may also manage cookies and device permissions through your browser or operating-system settings, although this may affect some functions.

We retain personal information for as long as reasonably necessary to provide and secure the Services, maintain your account, handle transactions or support requests, comply with law, resolve disputes, and enforce our agreements.

When you delete your account, we delete or request deletion of associated personal information from our systems and relevant service providers, except where retention is required or permitted for security, fraud prevention, legal compliance, or dispute resolution. Any retained records are limited to the relevant purpose and period.

We may retain de-identified or aggregated information that can no longer reasonably identify a person. Public blockchain records and information independently retained by third parties may remain available, as described in Section 4.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

Keep your device, login methods, and wallet access secure. Contact SmartX Support promptly if you suspect an account or data-security problem.

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of your personal information; object to or restrict processing; withdraw consent; or complain to a relevant data-protection authority.

You can request account deletion through Delete Account in the app's Settings or by emailing SmartX Support. We may request information reasonably necessary to identify your account and verify the request.

Account deletion does not sell or transfer remaining assets or reverse blockchain transactions. Review remaining assets and pending transactions before requesting deletion. Associated personal information is handled under Section 6, including its limited retention exceptions.

To exercise another privacy right, use the contact details below. We will respond as required by applicable law. You may also manage available profile settings, cookies, and device permissions through the relevant app, browser, or operating-system controls.

The Services are intended for adults and are not directed to anyone under 18 years of age. We do not knowingly collect personal data from children under 18. If you believe a child has provided personal data to us, contact us so that we can take appropriate action.

SmartX and its providers may process information outside the country where you live, including in countries with different data-protection laws. Where required by applicable law, we use appropriate safeguards for international transfers.

We may update this Privacy Policy as the Services, our practices, or legal requirements change. Updated versions will state their "Last Updated" date.

If we make material changes, we will provide appropriate notice through the Services, website, email, or another suitable channel and request consent where required by law.

For questions, concerns, account-deletion requests, or other privacy requests, contact:

Edgewater Tech Limited
Email: Email SmartX Support
Website: smartx.fun
Support: smartx.fun/support